The Art Of Customer Service
Recently ( like as in today ) I visited the establishment Americas Best. My Dr closed his private practice and moved there. So I arrive 20 minutes early to fill out the paperwork, while I was filling out the paperwork the front desk staff seemed to be malfunctioning ( only proper word for it ). The lady on the phone was rolling her eyes and asking me questions at the same time. ( um i can't make this up ) Then I get shuttled back for my glaucoma test lovely I hate that test, but to make matters worse the technician was EATING during my exam which is disgusting while trying to administer my test of which you touch my eyes! GROSS!!!!! While I waited for an hour an 15 minutes for my exam the rolling eye girl was going on and on and on about some patient, if I can hear you I bet we all can, complaints and all. I finally get seen tell the DR what all happened he apologized and said he would address it. Cool no problem. UNTIL...